At this time our terms of service are only written out in Japanese.
[Important] Please read the Terms of Service before placing an order. This is a translation of the original Terms of Service written in Japanese. In the case of conflict between the original, Japanese version and this English Translation, the original Terms of Service written in Japanese will take precedence.
All users who purchase products or use services on the Gold-Ichiba.com online sales website (hereafter referred to as “this site”) are required to agree to the Terms of Service of this site (hereafter referred to as “these terms”). These terms may be revised without prior notice. Please make sure to check these terms every time you place an order or use the services of this site. By clicking the “Place Order” button, you are considered to have agreed to these terms.
Article 1 (Membership)
1. A “Member” refers to a person who has agreed to these terms and completed the membership registration process as prescribed by this site.
2. “Member information” refers to the personal information and purchase history of users who have registered as members.
3. These terms apply to all users of this site.
Article 2 (Membership Registration)
1. Membership Eligibility
Users who have agreed to these terms and completed the membership registration process have the qualification of membership. The registration process must be completed by the individual who will become a member. Registration by proxies is not allowed. Applications for membership from individuals whose membership has been canceled in the past or whom this site deems inappropriate may be rejected.
2. Input of Member Information
When registering, please read the input instructions carefully and enter the necessary information correctly in the designated input form.
3. Password Management
(1) Passwords can only be used by the member themselves and cannot be transferred or lent to a third party.
(2) Members are responsible for regularly changing their passwords and ensuring they are not disclosed to others.
(3) Any actions taken on this site using a member’s password will be regarded as actions made by the member themselves. This site assumes no responsibility for any damages incurred by the member due to the unauthorized use of their password by a third party.
4. Account Management
Members can log in to this site using their member ID and password. In the account section, users can review their member information.
5. Changes to Member Information
(1) Members can change their registered information via the prescribed method if there are any updates to their information.
(2) This site assumes no responsibility for any damages incurred by members who fail to update their registered information. Please note that purchases made before updating will be based on the pre-updated information.
Article 3 (Cancellation of Membership and Liability for Damages)
1. If a member provides false information during the membership application process, fails to fulfill payment obligations for online purchases, or engages in behavior deemed inappropriate by this site, the site reserves the right to immediately cancel the member’s membership without prior notice.
2. If a member engages in any of the following actions, they will be held liable for any damages incurred by this site:
(1) Unauthorized use of the member ID or password.
(2) Accessing this site to alter information, sending harmful computer programs, or engaging in activities that interfere with the site’s operations.
(3) Infringing on the intellectual property rights of products handled by this site.
(4) Violating these Terms of Service.
(5) Engaging in any other actions deemed inappropriate by this site.
Article 4 (Handling of Member or User Personal Information)
1. Member or user information will be used for the following purposes:
(1) To deliver products to members or users and to bill them.
(2) To provide product information, special offers, or campaign announcements.
(3) To request participation in member surveys.
2. This site will not disclose member or user information to third parties without prior consent, except in the following cases:
(1) When disclosure is required by law.
(2) When there is a risk to the life, health, or property of the member, user, or a third party, and obtaining the member’s consent is difficult.
(3) When the site deems it necessary to protect its rights, interests, or reputation.
3. This site will appropriately manage member or user information in accordance with its “Personal Information Handling Policy.” The information will be used to provide services, improve service quality, promote usage, and ensure the smooth and healthy operation of the services.
Article 5 (Prohibited Actions)
Users are prohibited from engaging in the following actions when using this site:
1. Violating Japanese laws, these terms, or any guidelines provided on the site.
2. Engaging in actions that could harm, infringe upon, or damage the rights, interests, or reputation of this site, members, users, or third parties.
3. Committing acts that could negatively affect the mental or physical well-being of minors, criminal acts, or acts contrary to public order and morals.
4. Engaging in behavior that causes inconvenience or discomfort to other users or third parties.
5. Inputting false information, sending or posting harmful computer programs, emails, etc.
6. Illegally accessing the servers or computers of this site.
7. Misusing a registered email address or a member’s password.
8. Engaging in any other actions deemed inappropriate by this site.
Article 6 (Interruption and Suspension of Site Operations)
1. This site may interrupt or suspend its services without prior notice in the following situations:
(1) When necessary for routine or emergency system maintenance.
(2) When system load is excessively high.
(3) When operation becomes difficult due to fires, power outages, or interference from third parties.
(4)When the site deems system suspension necessary due to unavoidable circumstances.
Article 7 (Product Orders and Cancellations)
1. An order is considered a valid sales contract once the user sends an order following the procedures specified by the site, after agreeing to these terms.
2. In the event of a system failure preventing order information from reaching the site, the sales contract will not take effect.
3. As a general rule, cancellations from users after placing an order are not accepted. If payment is not made within the designated payment period for each order, the site reserves the right to refuse future transactions with the user.
4. fluctuate daily, users are requested to make payment by the next business day. In the case of weekends or holidays, payment should be completed by the following business day. If payment is not confirmed within the given period, the site reserves the right to cancel the order. Additionally, if the price of gold or silver rises after the user places an order but before payment is confirmed, the site reserves the right to adjust the order price to reflect the new market price or to cancel the order. If payment is made after the order is canceled, the user will be refunded the amount after deducting the bank transfer fees.
5. In the event that a product ordered by the user cannot be procured from overseas suppliers, the site reserves the right to cancel the order.
6. If a malfunction occurs in the real-time pricing system resulting in the automatic display of a price different from the actual market price, the site reserves the right to cancel any orders placed at the incorrect price.
Article 8 (Payment Method for Product Charges)
The payment methods are bank transfers to either Rakuten Bank or PayPay Bank.
After placing your order, you will be notified of the total payment amount via email. Please confirm the details and proceed with the payment.
The total payment amount is calculated as follows:
Payment Amount: Total Product Price + Shipping = Total Amount
Bank Details:
*Please note that the transfer fee is the customer’s responsibility.
*We will ship the product once payment has been confirmed.
Article 9 (Shipping of Products)
１．The ordered product will be delivered to the shipping address specified by the customer via the delivery company designated by this website (Japan Post). Please note that shipping is limited to Japan.
２．In the case of multiple orders, we may choose to combine them into a single shipment at our discretion. (In such cases, there will be no discount on the shipping fee.)
３．Even if a specific delivery date is requested by the customer, there may be delays due to the delivery company’s circumstances or unforeseen forces. Please be aware of this possibility.
４．If the recipient is not available during delivery or if the package is not intended for face-to-face handover (mailbox delivery), delivery may be deemed complete by placing the package in the recipient’s mailbox. Delivery methods may vary depending on the order.
５．If the delivery company delivers the product to the specified location but the recipient is unknown or does not retrieve the product within a reasonable period, this website reserves the right to cancel the sales contract and charge the customer for any associated losses.
６．For products labeled as “Backorder” there may be significant delays in shipping due to circumstances with overseas suppliers. Therefore, we cannot guarantee that the product will be shipped within the estimated delivery date.
７．For products labeled “3 Day Shipping”, if we fail to ship within 3 business days after payment confirmation, we will issue a free 1,000 yen coupon as an apology, which can be used on this website.
Article 10 (Returns, Refunds, Exchanges, and Complaints)
1．Upon receipt of the product, the customer or recipient must promptly check for any damage, defects, or discrepancies with the ordered product.
2．Handling of Complaints:
In the case of loss or damage during delivery, all complaints must be directed to Japan Post. The user agrees to cooperate with any investigations. However, if the user chooses a shipping method without insurance, they cannot make a complaint. The customer selects the shipping method at the time of ordering.
３．Condition of Products:
For products labeled as “new,” we will ship unused products that have never been circulated. Even for new products shipped directly from the mint, there may be slight discoloration or scratches. The condition of “new” products varies by mint and production year. Additionally, we do not sort products by condition. For these reasons, we generally do not accept returns or exchanges for “new” products.
４．Returns Due to Customer Request:
We will only accept returns if the product is in its original unused condition (in the same condition as when received) and if the customer promptly contacts us after receiving the product. The return fee starts at 10% of the product price and may be higher depending on the product type and market conditions. The refund will be the total amount minus the return fee. The customer is responsible for all shipping costs related to returns. If we agree to an exchange, the replacement will be sent after the original product is returned. Please note that returns and exchanges due to customer preferences require our approval.
５．In the event of bulk orders or backorder orders where the product cannot be delivered from the overseas supplier for any reason, we will refund the full amount paid for the product at our discretion.
Article 11 (Copyright, etc.)
The copyrights or rights to use the content (images and text) on this website belong to the website or third parties such as manufacturers contracted by the website. Users are prohibited from reproducing or using the content beyond personal, private use. If any issues related to copyright or other intellectual property rights arise due to a violation of this article, the user shall resolve the issue at their own responsibility and ensure no harm is caused to this website.
Article 12 (Disclaimer)
1. If a user fails to correctly input required information, resulting in issues such as the product not being delivered properly, this website assumes no responsibility for any resulting damages.
2. Even if a user suffers damages due to interruptions or suspension of this website, the website shall not be liable unless the cause is attributable to the website.
3. The website does not guarantee that emails or content sent from its webpages, servers, or domains, or the software provided, are completely free of harmful elements like computer viruses, nor that there are no defects in the software.
4. The website does not bear a continuous obligation to sell products, and may change or discontinue sales without prior notice to members if necessary.
5. This website is not liable for any damages resulting from the user’s violation of these terms and conditions.
Article 13 (Revisions to Terms of Use)
1 The website may revise these terms and conditions at its discretion without prior consent. The revised terms will take effect once posted on the website. Users are deemed to have agreed to the revised terms.
2. The website assumes no responsibility for any damages incurred by users as a result of these revisions.
Article 14 (Governing Law and Jurisdiction)
1.If issues arise that cannot be resolved under these terms when a user uses this website, both parties will engage in good faith discussions to resolve them.
2. If a resolution cannot be reached through discussions, the exclusive jurisdiction for the first trial shall be the Tokyo Summary Court or the Tokyo District Court, depending on the amount of the claim.